What a lead purchase provides
A successful lead purchase provides authorized access to the customer and project information for an eligible matched request. It does not guarantee that the professional will win the job, receive a response, obtain an appointment, or recover the purchase price through project work. Leads may be available to other professionals.
Requests we may review
ProHarbor may review a request involving a duplicate charge, a clearly invalid lead, or customer information that was inaccessible despite a valid completed purchase. Review does not guarantee approval. A customer choosing another business does not automatically qualify, and a customer not responding does not automatically guarantee a refund.
Review and processing
Refund decisions are subject to platform review, available records, abuse controls, and payment-provider limitations. If approved, processing time will depend on the payment provider and financial institution. ProHarbor does not currently provide an automated refund control in the dashboard.